Does a Primary Care At Home physician replace my regular doctor?
For most patients, yes. Primary Care At Home PCP’s (Physicians, Nurse Practitioners, Physician Assistants) care for elderly and other adult complex patients in the privacy and comfort of their home, and will typically act as your primary doctor.
For transitional patients who are unable to see their regular PCP within 14 days after being discharged from a hospital or a skilled nursing facility, Primary Care At Home can treat the patient and avoid unnecessary readmission to the hospital until the patient is strong and healthy enough to return to their regular PCP.
Where do Primary Care At Home physicians see patients?
Primary Care At Home physicians provide in-home medical care to patients directly in their private residences, including assisted living facilities and independent living facilities.
What happens if I move?
If you need to change your home setting – by moving into an assisted living community, for instance – we can assist with the transition and help continue the care.
What kind of services are offered by Primary Care At Home?
Our providers are equipped to perform any services normally conducted in a medical office. Examples of this include physical examination and diagnosis; monitoring long-term treatment of existing conditions such as diabetes, congestive heart failure, chronic obstructive pulmonary disease, and hypertension; and laboratory testing for diagnostic purposes.
Will my insurance policy cover services provided by Primary Care At Home?
Primary Care At Home’s visits are covered by insurance in the same way as an ordinary visit to a doctor at his or her practice – the difference is that visits will be in the comfort of your home or place of residence! Any deductibles or co-payments currently required by your insurance policy for medical services provided by way of a trip to a physician’s office will still apply.
If my primary insurance does not cover the cost of service, can I use my secondary insurance policy?
Yes, supplemental and secondary insurance plans are accepted by Primary Care At Home. Additionally, self-pay pricing is available for patients who do not have insurance coverage.
What if I don’t have insurance?
Primary Care At Home offers competitive self-pay pricing for those without insurance. Patients are encouraged to contact our office to learn more about self-pay pricing.
How are visits from a care provider scheduled – regularly or on an as-needed basis?
We set up regularly scheduled visits for patients requiring routine medical attention – such as those managing a chronic illness. Other patients will be seen on an as-needed basis or as our team of medical professionals sees fit; every care plan is created specifically for each individual patient’s needs.
How does Primary Care At Home assist in coordinating a specialist (when needed for patient care)?
A Primary Care At Home provider will coordinate any of your specialty referral needs, including results and follow up.
I need an X-Ray performed. What should I do?
Your Primary Care At Home care provider will arrange in-home radiology on your behalf and coordinate both the results and the follow up.
I have a medical question. How do I reach my provider?
Primary Care At Home offers a dedicated support team that is available to take calls and route them to your provider as needed.
I need to reach my medical care provider after hours. How can I reach him or her?
Primary Care At Home has a dedicated on-call that provides 24/7 support. In case of emergencies, however, please call 911. If you need to make an appointment or request medication refills, please call the office staff during regular business hours.
I want to schedule an appointment. Should I call my provider’s office or Primary Care At Home?
Always call the Primary Care At Home office. Your provider has an assistant in the office who handles all of their administrative tasks, including scheduling, refills, diagnostics, etc. to get your question(s) handled the quickest way possible.
If you are sick or have an urgent issue, please call as soon as possible and an appointment can be set sooner, or we can help over the phone. If you need a monthly follow up or an appointment for medication refills, please call at least a week in advance.
Whom do I contact if my prescription is out of refills?
Please call your pharmacy to verify your prescription has run out. If refills are needed, the pharmacy will contact us on your behalf. Please note that some medications – such as narcotics, require an in-person appointment. If you are running low on any such medication, please call our office to schedule your next appointment before you run out of your medication.